We ship via Nipost and EMS. For Nipost Shipment(post office), please allow 3 to 6 working days for your order to arrive. You may receive a call from the post office or your parcel may be sent to your address depending on your location.  If no call is put through to you within this time frame, please visit the nearest post office to you with your tracking number which will be sent to you by us.

For EMS(speed post) shipment, This shipment is considered faster than NiPOST. please allow 2 to 4 working days for your order to arrive. Your order is sent directly to your house (home delivery). If you get a call from them telling you to come pick it up from their office,  please INSIST they bring it to your house, because that is what you paid for.

We are not liable for any clearance fee requested by them(if any).

If you are making an international order, please ensure you’ve filled in your proper address. International orders may take 5 to 14 days to arrive, depending on location. Please note that we are not liable for custom clearance fees in your country and holding times of packages by customs in your country. This is unfortunately out of our control.

Please do not reject/refuse a delivery due to customs fees.